Refund Policy

At Elf Vapor, we stand behind the quality of our products. We offer a 7-day return policy, giving you the opportunity to request a return within 7 days of receiving your item.

Eligibility for Return

To be eligible for a return, the item must be in its original condition, unused, unworn, with tags attached, and in the original packaging. You must also provide the receipt or proof of purchase to initiate the return process.

Initiating a Return

To initiate a return, please contact us at [email protected]. If your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the package back. Please note that returns without prior authorization will not be accepted.

Damages and Issues

Upon receiving your order, we recommend inspecting the items carefully. If you discover any defects, damages, or receive an incorrect item, please contact us immediately so we can address the issue promptly.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. If you have any questions regarding the eligibility of a specific item for return, feel free to reach out to us for clarification.


For exchanges, the most efficient process is to return the original item and place a new order for the desired item. Once your return is accepted, you can proceed with a separate purchase for the exchange item.

European Union 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return their order within 14 days without providing a reason. The item must be in its original condition, unused, with tags attached, and in the original packaging. Proof of purchase is required for processing returns within this period.

Refund Process

After receiving and inspecting your return, we will notify you of the approval of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that the finalization of the refund by your bank or credit card company may require additional processing time. If more than 15 business days have passed since your return was approved, please contact us at [email protected] for assistance.

Thank you for choosing Elf Vapor. Your satisfaction is of utmost importance to us. If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out to our customer support team.